How do I avoid ordering the wrong part?怎样避免买错配件？
Send the unit identifier and photos of both the installed part and its label. Ask for a compatibility confirmation before payment.发送车辆编号，并拍摄已安装配件及其标签；付款前要求确认兼容性。
Parts and service配件与服务
Get the Right Help for Your Cart为您的车辆获取对应支持
A model code and a clear description make a support request easier to diagnose. Warranty, replacement and service terms depend on the written documents for your order.提供型号代码和清楚的问题描述，有助于判断支持需求。保修、更换和服务条款应以该订单的书面文件为准。
Request workflow请求流程
Four steps from vehicle identification to a parts decision从车辆识别到配件决策的四步
Use the same sequence for a service question, an urgent fault or a planned spare-parts order. It reduces wrong-part shipments and repeated clarification.维修咨询、紧急故障和计划性备件采购都可以采用同一顺序，减少错发配件与反复沟通。
- 01
Identify the vehicle确认车辆身份
Provide the model code, unit or serial number if available, date of purchase, and a copy of the invoice or order reference.提供车型代码、可查到的车辆编号或序列号、购买日期，以及发票或订单编号。
- 02
Show the part or problem说明配件或问题
Describe the symptom and when it occurs. Include clear photos of the full vehicle, affected area, part label and any connector or mounting points.描述故障现象及发生条件，附上整车、相关部位、配件标签、接头或安装位置的清晰照片。
- 03
Confirm the compatible solution核实兼容方案
Ask the supplier to identify the compatible part, version and quantity before shipping, and confirm whether diagnosis or installation guidance is available.发运前请供应方确认兼容配件、版本和数量，并核实是否能提供诊断或安装说明。
- 04
Agree the commercial terms确认商务条件
Get any warranty decision, parts price, freight responsibility and delivery estimate in writing for this specific request.对本次请求，以书面形式确认保修判断、配件价格、运费责任及预计交期。
Warranty terms保修条款
Use the policy attached to your actual order以实际订单附带政策为准
There is no published universal warranty duration or coverage table on this site. Before ordering, ask for the written warranty period, starting date, covered components, exclusions, claim procedure and responsibility for parts, labour and freight.本站目前未公布适用于全部车型的统一保修期限或保障表。下单前请索取书面保修期限、起算日、覆盖部件、排除情形、索赔流程，以及配件、人工和运费责任。
Keep these records建议保留这些记录
- Signed order and agreed configuration签署的订单及确认配置
- Warranty document, if supplied如有提供的保修文件
- Unit or serial identifiers车辆或序列编号
- Inspection, maintenance and repair history检验、保养与维修记录
Common questions常见问题
Make the request specific让需求可以被准确处理
The images in the vehicle gallery are visual references, not parts diagrams or service manuals.车辆图库中的图片是外观参考，不能当作零件图或维修手册。
Can I download a manual here?这里能下载说明书吗？
No model-specific manual is currently published in the download centre. Ask which manual version applies to the exact model and build year.下载中心目前没有公开的车型专用说明书。请核实准确型号和生产年份适用的说明书版本。
View available files 查看现有文件What if I need several spare parts?需要多种备件怎么办？
Send a list with each part name, photo, quantity and vehicle identifier. Ask for a consolidated compatibility and freight review.请列表说明各配件名称、图片、数量和对应车辆编号，并要求集中核查兼容性与运输安排。
Next step下一步
Send a parts or service request提交配件或服务需求
Include the model, unit identifier, issue or part photos, quantities and your contact details. We can then review the request against your order.请提供车型、车辆编号、问题或配件照片、数量及联系方式，以便结合订单核查。